The Apricot Centre Local Food Round FAQ

Coronavirus FAQ


Can I register as a new customer?

Yes please do go ahead and order. If our capacity is reached, we have a waiting list system in place. You will be emailed to let you know if you are put on the waiting list so you know whether to expect a veg bag.

We will prioritise those in the following groups;
- Self-isolating WITH symptoms
- Self-isolating due to underlying health problems
- Over 70’s who have difficulties accessing shopping
- Key workers (as defined in the government guidelines)
If you fall into one of these groups, once you have placed your order please let us know via email so we can put your order as a priority.

 

Ordering Deadline
The ordering deadline is Sunday evening 10pm. This is to allow us to order everything we need in good time, as well as offer spaces to new customers if the availability arise.

 

Can I make changes/additions/deduction to my order after ordering deadline?
No, once the cut-off time has passed, you will have to wait until the following week.

 

Can I make substitutions in my veg bag?
It’s fine to request substitutions if there is anything you really don’t like, but please limit these to 2-3 vegetable if possible. This may mean doubling up of some items. To do this, please use the contact button on your account homepage to let us know.

 

Can I add additional products to my order?
We have a range of additional items you can add to your order, including bread, eggs, milk, cheese, olives, stews, huxhams homemade preserves and much more. Please do this via your online account and check our website regularly for any new products. Please bear in mind when ordering individual items that we don't always have everything in stock as availability of produce can't always be predicted. We will do our best but some things may be removed from your order when we process the round. 

 

How do I pay?
We email an invoice and statement periodically that lists your orders and payments made, and any outstanding balance. Our preferred method of payment for regular customers is to set up a direct debit on the website and we take the money from your bank account when we process the round on the following Monday.

Please set this up once logged in to your account via this link ASAP

If you want to pay in another way, please get in touch with us to discuss via email

 

I’ve been charged for a veg bag I didn’t order
We only process your direct debit the week after your produce has been delivered. We do it this way in case there was a problem with the delivery. Please double check before contacting us if there’s a problem.

 

When/where do we deliver?
 Bridgetown, Follaton, Copland meadows - Tuesday pm
 Totnes and Harbeton area - Wednesday am
 Dartington - Wednesday pm
 Buckfastleigh, Ivybridge, Ashburton, South brent, Staverton, Littlehempston - Thursday 
Please note: We are having to review our delivery timings on a weekly basis so please keep an eye out for these emails and last minute monday emails for important changes. 

 

Can I collect my order instead?
Yes, collection from the farm is available. All orders will be placed in the walk-in fridge just inside the farm gate on Wednesdays at 1pm. The gate will be open 8.30am - 8.30pm Mon-Fri but please refrain from coming down to the barn for the time being. We're hoping to keep all your order together, so please just look out for your name. We will place a disinfectant spray outside the door - please wipe the handle on arrival and departure. 

 

My delivery hasn’t arrived/didn’t arrive on time
Due to the increased number of orders, timings are likely to vary so please bear with us – your order may arrive a little earlier or later than usual on the day of delivery.

 

Items I ordered are missing from my delivery
We may run out of specific goods during the week. Mistakes are also inevitable. If there is a cross on the delivery ticket, we know about it. If not and you did not get something you had
ordered, please let us know and we will take it off your order before we process the payments on Monday 

 

What can I do to help you?
Please return all veg bags and boxes to us by leaving them out for collection on the day of your delivery. Alternatively, you can drop them at the farm gate. This is extra important as
orders continue to increase and we try to deliver fresh produce to as many people as possible. Getting new bags is difficult and expensive.

 

Friday Market
The Totnes Friday market where we usually trade is currently cancelled. However we are working with the town mayor on an alternative solution. We will let you know as soon as
this is sorted so please bear with us. In the meantime, you may sign up to our veg bag delivery scheme as a new customer.

 

Farm closure
Our approach to hygiene on the farm has served us well so far. To minimise the chance of viral spread amongst the team, the farm will remain closed to the public until further notice,
unless you have an appointment. If you are collecting your veg bag from the barn, you will find it in the fridge by the main gate.

If your question is not answered above, please email . We are trying our absolute best to meet the needs of all customers.

 

New Customers


What is the local food round?
The local food round brings together high quality nutritious vegetables, fruit and other produce, and delivers to your door or to local food hubs near you. We grows much as possible on our farm and from other local small scale producers.


How do I order?
To order a box, use our online shop to create an account and start choosing which products you would like. To discuss your order email 

 

How much does it cost?
These are the prices of the veg bags
 Small: £9.50 1-2 people
 Standard: £12.00 2-3 people
 Medium: £15.00 3-5 people
 Large: £17.50
 Extra Large: £20.00
 Extra extra large: £25.00 (for those who really like a lot of veg!)

Fruit bags
 Standard: £7.50
 Large: £11.00

 

What fruit and veg are in the bags?
We try to be seasonal and local as much as possible, and maximise the variety from week to week. We aim to send out a weekly email to let you know what to expect in your bag in the coming week however the contents may have to change according to availability of produce which can't always be predicted, but we will do our best. We can assure you though that what you do get will represent value for money - we have special spreadsheets that ensure the weights and amounts of all the produce together match the cost of the bag.

 

Ordering
We encourage all customers to manage their orders online via the website as much as possible. This can be done via the following link

 

Can I change the bag size?
Yes you can move between sizes as your needs or diet changes.

 

Can I change the bag contents?
It’s fine to request substitutions if there is anything you really don’t like, but please limit these to 2-3 vegetable if possible. This may mean doubling up of some items. To do this, please use the contact button on your homepage to let us know.


Can I have a bag bi-weekly or occasionally?
Yes this is no problem. You can use the website to set-up a bi-weekly delivery, or to re-order bags as and when you need them. 

 

Can I temporarily pause an order, for example going on holiday?
Yes, you can suspend and re-activate orders via your online account, just make sure you do it before the Sunday 10pm deadline.

 

Payment


How do I pay?
We email an invoice and statement periodically that lists your orders and payments made, and any outstanding balance. Our preferred method of payment for regular customers is to set up a direct debit on the website and we take the money from your bank account when we process the round on the following Monday. Please set this up once logged in to your account via this link ASAP
 If you want to pay in another way, please get in touch with us to discuss via email.

 

I’ve been charged for a veg bag I didn’t order
We only process your direct debit the week after your produce has been delivered. We do it this way in case there was a problem with the delivery. Please double check before contacting us if there’s a problem.

 

Delivery


Where does the Apricot Centre deliver to?
 Bridgetown, Follaton, Copland meadows - Tuesday pm
 Totnes and Harbeton area - Wednesday am
 Dartington - Wednesday pm
 Buckfastleigh, Ivybridge, Ashburton, South brent, Staverton, Littlehempston - Thursday 


How can I provide specific delivery instructions?
This can be done via your online account.